How to I remind a pet owner who has not authorized their payment?

This article will guide you on how to remind a pet owner to authorize their payment.

Pre-authorization reminders can be sent through the

1. Telemedicine Dashboard (Telemedicine appointments only)
2. Booking dashboard

The steps to send a reminder for a Pre-authorization are as follows: 

How to send a reminder from the Booking Dashboard

1. Go to Appointments in your Navigational Panel
   
2. Open the appointment and click on Remind
   
3. Upon clicking Reminder, the system will indicate that a Payment Email Reminder has been sent to the pet owner successfully.

How to send a reminder from the Telemedicine Dashboard

1. Go to Telemedicine in your Navigational Panel
   
2. Find the applicable appointment and click on Remind
   
3. Upon clicking Reminder, the system will indicate that a Payment Email Reminder has been sent to the pet owner successfully.
   

If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.