How to refund a payment
The easiest way to get a payment refunded is by simply logging in to Stripe, finding the transaction, and choosing to refund this client.
To learn more about how to do this, please visit the Stripe Help Documentation: https://stripe.com/docs/refunds
Configuring a refund policy for payments
A new system message is now available in the system messages section to configure a ‘Refund policy’
Login as a clinic user, browse to Settings → System messages and scroll down until you find ‘Refund policy’. The refund policy system message can contain the clinic branch telephone_number as merge field.
This new system message can be used by the clinics to educate the pet owners who schedule an appointment for a ‘Full payment required’ appointment type.
If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.
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