What is the next step after scheduling a non-matched appointment in the RoboVet?

This article will guide you through the process of handling a non-matched appointment in RoboVet.

As you are aware, most probably non-matched appointments will be scheduled by pet owners who have not been to the veterinary practice before. 

In order to obtain more knowledge about the non-matched appointment, please refer to this link.

As you know, when an unmatched appointment is scheduled via Vetstoria online booking tool, details of the dummy client and patient created in your RoboVet will be assigned to it.

In order to handle this situation please refer to the following instructions.

1.  When an unmatched appointment is scheduled, create a client and patient file for the pet owner who scheduled the appointment.

2.  Then wait until the client comes to the practice on the day of the appointment and delete this appointment and replace (schedule) with an offline appointment for this client's real information. 

The reason why it is necessary to wait until the client comes to the practice on the day of the appointment is in case the appointment is deleted prior to the client's appearance and if the client wants to re-schedule or cancel the appointment by himself via the confirmation client will no longer be able to do that. Therefore when the client arrives at the practice on the day of the appointment your staff is certain that the appointment will not be rescheduled or canceled.

This is a one-time operation and there is no need to do this for the same client when the next appointment is scheduled.

However, this is necessary to do this for any new client when an online appointment is scheduled for the first time.

Any questions or queries, or if you need further help, please use the Contact Support form linked at the top of this page, or the chat function in the corner of your screen to contact our support teams.