How do I refund a payment on BIP?

This article will walk you through how to how to refund a payment using payments the admin dashboard provided by Global Pay. Please make sure you have access to this dashboard first before proceeding.

1. Once you are logged into the admin dashboard, navigate to transactions and click on it.

2. Click on search and look for the transaction you wish to refund. You can also use the date filters to search by date range.

3. Next, click on the transaction you wish refund.

4. Once you click on a transaction it will take you to a screen similar to below.

5. Click on the 'Actions' tab.

6. Here you will find the options to either process a Refund or Reversal (In a refund, the clinic returns the money to the Pet owner's account, and the transaction is considered completed. In a reversal transaction, the bank or payment processor cancels the transaction, and the funds are not transferred from the Pet owner's account to the clinic's account. You can choose to either reverse/refund the entire transaction amount (Presentation Amount), Partial refund amount (Other Amount) 

7. Enter the refund amount and click on refund.

8. Next, enter in the Transaction ID, and Memo details and hit Submit.

If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.