How do I remind a pet owner who has not authorized their payment?

Modified on Tue, 14 May at 2:00 PM

This article will guide you on how to remind a pet owner to authorize their payment.

Note:

An appointment needs to be Pending Pre-authorization in order to be eligible for a reminder.

Pre-authorization reminders can be sent through the Booking dashboard

The steps to send a reminder for a Pre-authorization are as follows:

How to send a reminder from the Booking Dashboard

Go to Appointments in your Navigational Panel

2. Open the appointment and click on Remind

Upon clicking Reminder, the system will indicate that a Payment Email Reminder has been sent to the pet owner successfully.

If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.