FAQs for Referrals

FAQ for Referrals

 Can I book an appointment as a referring vet?

 Yes, we capture the referring vet’s details such as name, clinic and contact details. Additionally,

 the referring vet will input the pet owner's details, pet details and the reason for visit. 

Can I book a referral appointment as a pet owner?

Yes, we capture the pet owner's and pet’s details, reason for visit and their referring vets details.

 Can I allow referral bookings for Vets only?

 Yes, we can ensure that appointments are for referring Vets only and integrate links unavailable to pet owners.

 Can I have unique booking links for referring vets and/or 3rd party companies?

 Yes

 Can you allow bookings for multiple specialities?

 Yes, we have referral hospitals that offer appointments like Cardiology, Neurology, Ophthalmology, Orthopaedics

 and Internal Medicine to name a few. 

Can I add customized messaging for those booking an emergency or urgent referral? 

Yes, below is an example of what the customized messaging will look like.

Can we ask the Vet to complete our referral form? 

Yes - we can redirect Vets to submit a pre-existing referral form on your website or other link. 

Can we ask the Vet to send any relevant medical history via email? 

Yes we can share instructions during the booking process to submit to a preferred email address.

Can pet owners and referring vets booking referral appointments attach files related to the pets’ medical history?

Yes, to learn more about this, visit this article - How to enable attachments for referrals

Can we instruct the pet owner to inform their insurance company that we will be getting in touch to acquire essential policy details? 

Yes, this can be added in the email or as a disclaimer. 

Can we ask an additional question at the time of booking, e.g. Has your pet ever been imported or traveled abroad? 

Yes, below is an example of what the question will look like.

Can we provide appointment-specific information or instructions? 

Yes, you can provide additional information during the booking journey or after in their confirmation email. 

Can pet owners reschedule or cancel their appointment? 

Yes, they can manage their booking online and you will be notified of any changes via email. If you prefer pet owners to provide a certain notice period or call you on the day itself, we can add customized messaging and a buffer time.

What does the onboarding journey look like?

We ensure that every detail is tailored to meet your specific requirements. Our commitment to excellence means we aim for  onboarding to be completed in 2 calls, with the timeline varying based on factors like having additional branches or specialty considerations. Rest assured, our dedicated team will work diligently to ensure a comprehensive and seamless integration process for your unique needs.

Do you have any helpful marketing material we can use to get more bookings?

Yes, we do. Please follow the link here to get our customizable assets. 

Explore additional information by visiting our website's FAQ section for more