How does booking referral appointments work?

This article will walk you through how referral appointments work.

How do 'referral' notifications work, who gets them, and when? 

1. Select either "I'm a Vet" or "I'm a Pet Owner."

2. Right after providing all the pet owner information and going through the booking journey, you will be asked to provide the referral's information.

3. Two things happen once you complete the booking journey and book the appointment. 

1. An appointment confirmation email goes to the pet owner.

2. The referred vet also receives an email confirming the appointment with the pet owner. 

When an appointment is booked through the Vetstoria booking tool, whether by a pet parent or a vet from your clinic, the referring vet will automatically receive an email with the booking details.

These emails include fully editable templates for appointment confirmation, rescheduling, and cancellations, ensuring seamless communication throughout the referral process.

To learn how to access and edit these email templates, visit this article - Customising email templates sent to referring vets

If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.