*Please note these rates are subject to change based on third party service provider discretion. Please make sure to always check on updated rates for SMS and Whatsapp.
- SMS and Phone number pricing - https://www.twilio.com/en-us/sms/pricing/us
- WhatsApp Pricing - https://business.whatsapp.com/products/platform-pricing?country=United%20Kingdom¤cy=Dollars%20(USD)&category=Authentication
Costs associated with Twilio number purchases for SMS set up
Region | Price per Month |
UK | $1.15 |
US | $1.15 |
Aus | $6.50 |
Costs associated with SMS messaging
Region | Price per Outbound Message | Price per Inbound Message |
UK | $0.0420 | $0.0075 |
US | $0.0079 | $0.0079 |
Aus | $0.0515 | $0.0075 |
** Costs associated with SMS functionality are charged to the Vetstoria account at the moment.
Costs associated with WhatsApp messaging
** Costs associated with WhatsApp messaging will be charged to the clinic meta business account.
Region | Price per Conversation |
UK | $0.0388 |
North America | $0.0088 |
Aus & APAC | $0.0224 |
WhatsApp uses a conversation-based pricing model, charging clinics per 24-hour conversation with rates varying by conversation category. The four categories on the WhatsApp Business Platform are marketing, utility, authentication, and service. Clinics are categorized under the Service category.
The conversation rate for service messages can be calculated via Business Platform Pricing.. The market, currency and conversation category must be selected to find the rate.
If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page
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