How to enable chat with the floating button

Modified on Wed, 24 Jul at 5:00 PM

Before proceeding with this step, make sure to check with our support team if chat has been enabled for your Vetstoria platform.

In order to enable chat with your floating button, you will first need to navigate to the settings section on your Vetstoria platform.

You will then need to click on the 'floating button' tab located under integrations.

Next, you will need to toggle the 'Pet owner chat' to enabled.

Note: It is important to note that at least one toggle has to be enabled at all times.

You can also customize the wording that appears on the pop up as show below.

To customize the messages shown on the floating button pop, you can navigate to the floating button section on your Vetstoria platform and make changes to the text under the 'prompt dialog text' box.

After this, the UI of the floating button can be modified via the Configure tab. Changes to the button color, icon order, size, position, delays, and prompts can be made here.

In order to embed the floating button onto your clinic's website. Head over to the “Embed Code” tab and copy paste pasted it into the HTML page's header just before the </head> tag.

In order to embed the floating button onto your clinic's website. Head over to the “Embed Code” tab and:

Copy the widget code.

However, in order for the chat option to be visible on the floating button - remove the "widget-" part from the second line of code to point to the script src file for the Chat widget.

For reference:

Original:

<div id="vetstoria-fw-btn-container" data-mode="html5" data-domain="vega.milkyway.vetstoria.space" data-site-hash="62346a2f8a94e"></div>
<script src="https://vega.milkyway.vetstoria.space/js/oabp-widget-floating-button.min.js"></script>

Updated Code:

<div id="vetstoria-fw-btn-container" data-mode="html5" data-domain="vega.milkyway.vetstoria.space" data-site-hash="62346a2f8a94e"></div>
<script src="https://vega.milkyway.vetstoria.space/js/oabp-floating-button.min.js"></script>

If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.