How does Whatsapp work with Vetstoria Chat?

This article will walk you through how Whatsapp works with Vetstoria Chat.

When a pet owner visits your clinics website, they will first need to click on the floating button and a menu will display with two options. 

Note: The options shown will entirely depend on your settings. You can choose to enable or disable either of the two options, but at least one of the two needs to be enabled at all times.

1. If a pet owner selects the 'Chat with us' option, they will be given the option to choose which mode of chat they would like to proceed with.

2. To proceed via SMS, the pet owner must select the respective option, which will prompt a form requiring the pet owner's personal information. This includes providing the full name, selecting the relevant country flag from the drop-down menu to automatically add the country code, and entering the phone number.

3. After accepting the terms and conditions, the pet owner can click ‘Start Chat’. The pet owner will be displayed with a QR code and a “Open WhatsApp” button to initiate the conversation with the clinic.

4 When the pet parent clicks the button or scans the QR code, their WhatsApp app will open with a prefilled message in the message bar. The pet owner must then initiate the conversation by sending the first message, which they can edit if needed. Once the first message is sent, an email notification will be triggered and sent to the clinic's email address.

How does WhatsApp Chat look like on Vetstoria?

Once you log into Vetstoria, click on the chat icon on the left hand side navigation panel. 

If chats are available, it will display similar to below.

The medium in which the messages are sent (Web/SMS/WhatsApp) will be distinguished by the icon displayed on the message threads on the left as well as the chat window on the right. Messages incoming via Web are presented with a Computer icon, SMS chats reflect a Phone icon and WhatsApp displays its namesake icon.

Incoming Chat Alert

When a pet owner enters their information into the form, an initial chat window will appear in the chat console, indicating that a conversation may begin soon. This alert is distinct from the email notification, appearing before the pet owner sends a message, thereby initiating the conversation formally.

After the pet owner sends a message, an automated response will acknowledge their inquiry, confirming that the clinic has received the message and will respond promptly.

Email Notification

When a pet owner initializes the conversation (sends a minimum of one message) you will receive an email.

If you have any questions or if you need further help, please login to Vetstoria to chat with our team or use the Contact Support form linked at the top of this page.