Zero Minute “Appointment Reasons” can lead to double-booking on Merlin

Each “appointment reason” is given a specific duration in Vetspace.

The problem is as follows:

    When the “appointment reason” is set to 0 minutes, the appointment looks “normal” in your calendar.

    But it appears transparent to Vetstoria.

In this situation, our online booking system will allow double bookings because appointments made online can be booked on top of existing “zero minutes” appointments.

You can easily check if your system has Zero Minute “Appointment Reasons”:

• Go to “Administration” in the top menu
• Go to “Appointments”
• Select “Appointment Reasons”

In the example above, the system show appointment reasons with adequate durations (in black) and zero minute durations (in red).

You need to input a duration for all “zero minute appointment duration”. To do so, simply click into the Duration column and type in the number of minutes which should be allocated to that appointment.