How do I set up a disclaimer on my booking tool?

Template 1

COVID-19 Important message to Clients

In order to comply with new guidelines set for Veterinary practices we have made a few updates to our procedures: 

• We are now accepting scheduled clinic visit appointments. Clients that had appointments that were cancelled are now being contacted for rescheduling purposes. 

• We will continue to use the drop-off protocol for appointments. Clients will not be allowed to enter the clinic and are required to stay in the allocated parking spot. You will be met by a staff member and you will be required to sign the consent form for pet examination and care.

• Our front desk staff will work to complete all business transactions at the time services are completed.

Template 2

At [Clinic Name] the health and well-being of your pet, family, and our team members are top priority. Please read the following in regards to our processes.

Appointment policy

Beginning immediately, we will only be servicing sick pets and will need to reschedule any wellness exam appointments. All services will be handled through a “hands-free” practice, which will entail:

1. Pre-scheduling your appointment and bring dogs on a leash and cats in a carrier.

2. Upon your arrival at the clinic, remain in your vehicle and call us on [Contact no] to check-in.

3. We will discuss all your needs and concerns by phone during check-in.

4. We will meet you outside and individually bring your pet(s) in for evaluation and care.

5. You may choose to wait in your vehicle during your pet's examination or return at a later scheduled pick up time.

Payment policy

Once the examination and treatments are complete, you may pay over the phone by credit/debit card. If you are paying by check or cash, a team member will take the payment at your car.

Client COVID precautions

• Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.

• Please reschedule your pet's veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.

Pet advisory on COVID:

It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, and World Health Organization indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people.

We value your understanding and appreciate your patience, in allowing us to provide your pets with the best healthcare during these times. If you have any questions, please do not hesitate to contact us at [Contact No].

Template 3

Important COVID updates to clients

Telemedicine, Curbside and drop-off service now available at [Clinic name]

Dear Clients,

These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. Telemedicine, Curbside and Drop-off services are being offered to limit your public exposure and still maintain your pet's veterinary care.

IMPORTANT: If you're not feeling well or if you may have been exposed to someone with COVID-19, we ask you to follow the recommended health guidelines.

Arrange for someone else to bring your pet in, or

If your pet is scheduled for a wellness visit and isn’t sick, please call us to reschedule your appointment. You won’t be penalized for cancelling an appointment due to illness or possible exposure.

Template 4

Nurse Clinic

Please be aware that you have selected an appointment with one of our nurses. This appointment will not include an examination with a veterinary surgeon. If you feel your pet may need an examination or you have medical questions or concerns, please go back one step and select the "Consultation" appointment type.

Please be aware that should you continue to book your appointment with a nurse, and at the time of seeing your pet, we feel they should see one of our vets. You will be charged the cost of a consultation. 

If your pet needs urgent attention then please call us to discuss it on {{telephone}}.

New Client Limitation

We are very pleased that you would like to register at our practice. Due to additional interest in our services, we are currently unable to support all new client registrations at this time. Therefore, our online booking service is available for clients whose pets are already members of this practice or for clients with a new puppy or kitten under 6 months of age. Unfortunately, we are unable to take on clients with pets already registered at another practice. This is temporary and we hope to lift this restriction as soon as possible.

If you have a new puppy or kitten, and you are not registered at another veterinary practice, please choose the only option applicable to you "Consultation" and continue to review availability.

If your pet needs urgent attention then please do call us to discuss on {{telephone}}.

We are aware that you may be experiencing a longer wait than you may have anticipated accessing our services. Our practice will focus solely on emergency care over the months of August and September. We are working to improve availability and access to services but in the meantime, we do appreciate your patience.

If your pet needs urgent attention then please do call us to discuss on {{telephone}}.

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General

Our priority remains to ensure both you and your pet remain healthy, so your appointment will be a little different from normal, as we continue to observe social distancing and carry out additional health and safety precautions to look after everyone

Please see below our guide to what to expect at your next visit:

What to Bring

• Please bring your phone with you to the appointment

• Where possible, only one person to attend per appointment to aid social distancing

• If you do need to come inside the surgery for any reason, please wear a mask and use the hand sanitizer provided.

When You Get Here

• Please call us when you arrive.

• If you travelled by car, please stay in your car where possible and ensure the receptionist is aware of your vehicle description.

• A member of the team will come out to collect and return your pet to you.

During the Appointment

• Please remain outside the surgery or in your car,

• You are free to leave if your pet is in for surgery

• Your vet will be available on a live video link, please click the link once your pet has been taken inside

After the Appointment

• After the appointment, a member of the team may come out to discuss treatment, medication, and cost with you

• We can take payment with a flexible card machine in the designated areas or may call you for payment before your medication is dispensed.