Receptionist User Guide for eVetPractice

Modified on Tue, 25 Jul, 2023 at 12:26 PM

This article helps you understand how MATCHED and UNMATCHED appointments appear in eVetPractice.

Email Address

Last Name

Patient Name

The above are matching in eVet Practice.

The appointment will be scheduled and displayed as a “MATCHED” appointment in eVetPractice as shown below:

NOTE: No further action is required if it is a Matching Appointment.

UNMATCHED APPOINTMENTS (Unrecognized New/Existing Client & Patient)

Email Address

Last Name

Patient Name

The above are not matching in eVet Practice.

The appointment will be scheduled and displayed as a “BLOCKED” appointment in eVetPractice as shown below:

Establishing if the client is EXISTING or NEW

Criteria to check:

1. Is this an Existing client using a different set of information. (e.g Husband versus Wife)

2. Is the Pet name different from the one on the account? (e.g Maisie Versus Maisey)

Pet Name: Modify the spelling under Patient file in eVet Practice.*
Email Address: Add this new email address to the Client file in eVet Practice.*
Mobile Phone Number: Add new phone number to the Client file on eVet Practice.*

2. For a New Client