How do I set up clinician and roats in Teleos V3

Modified on Wed, 28 May at 4:41 PM

This article will guide you through the process of setting up rota in Teleos.



Creating availability for Vetstoria


Availabilities are communicated only when you have Online Consultation ticked and have defined the Remote Appointment slots for a specific calendar. Let’s break down what this means: 


1) Go to Diaries


2) Find the relevant diary and double-click on it





3) Make sure to tick 'online consultation' and the click on Show custom/ blank




4) Under Remote appointment slots assign the From and To time frame, define the slot duration and then click on 'add' when done.



When duration is set to 10, appointments will be offered in 10 min intervals to Vetstoria



Furthermore, you can utilize the copy to… checkbox to replicate the same setting across to other days of the week for the selected diary as shown below:


1) Select the relevant days and click on OK


2) Click on Add



3) Click on Save when done.


When you are navigating through the days of the week above and wondering why the Remote appt. slots are not showing, keep in mind that every time you click on a specific day on this screen, Custom duration slots gets selected first, so you would need to click on Remote appt. slots right after clicking on a specific day on the screen above.


After clicking on Save above, please close the diary window and open it again you will see the relevant diary you picked to have an R for each of its slots like so: 




Steps to set up a rota in Teleos.



1.  Click the "Diary" button in Teleos under the "Consult" section.



2.  Click Tools > Setup > Rotas.



3.  "Rotas" window will open up. Click "Add new" button.



4.  "New Rota" screen will open up. Select/add the following information.



i.    Active from - Active to - Date range that you need to get the availabilities setup.

ii.   Practitioner - Actual name of the clinician who needs to have availabilities setup for

iii.  Start time - Finish time - Select the working hours of the clinician

iv.  Recur every - Select the recurring time in week

v.   Week commencing (Mon - Fri) - Select the days that the availabiites are required to be applied

vi.  Diary - Select the diary that the clinician is belongs to


5.  Once these settings are done, click "Save".


6.  After configuring Rota in Teleos, you are required to configure a Multi-Clinician per calendar for online booking in your Vetstoria account. In order to do that please refer to the following knowledge base article.


https://vetstoria.freshdesk.com/a/solutions/articles/80000643552?lang=en






For any questions or queries, or if you need further help, please use the Contact Support form linked at the top of this page, or the chat function in the corner of your screen to contact our support teams.



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